Tea Made in USAALL BLENDS MADE IN THE U.S.A.

Terms and Conditions

Through Email

Orders that are placed via email will receive an email confirmation. Orders that are placed through email, where we believe there may be ambiguity, a draft sales order will be sent as an attachment for your review and confirmation. Once we have a receipt of your confirmation and approval, your order will be processed.   Please make sure to include the following information on your purchase order/email order:
  • Bill to and ship to addresses
  • Desired documentation, pre-shipment samples, and general order notes
  • Desired shipping method
  • Correct item codes from our catalog (see: www.buildablend.com) and tea name/item name
  • Correct quantity and any packaging specifications or modifications (all of these items will be subject to additional fees)
  • You will be emailed a Sales Order Invoice for payment
  • Payment due 100% to process order and final adjusted invoice will be emailed with balance due prior to  shipping
  Once an order is confirmed, we will call for payment details.   Ordering Samples There is NO Minimum order for samples. You can buy one sample for $6 and checkout to ship. Wellness / Teas: Each item/tea  in the Shop store has a drop down option to choose 2 lb, 25 lb, 5000 or 10k sachets, or a sample size. Order samples and check out. Any other teas not offered online can be sent for additional $6 (rare teas can be up to $10 each)  each in an invoice to you plus shipping if not paid.  Sample sizes are approximately 2 oz each.   Pre Shipment Order samples – cost will be quoted according to the project. May come out of the deposit for Formulation.   Shipping is always additional and billed accordingly.   Minimum Order Quantity
  • There is NO Minimum order for samples
  • All other orders must reach our $150 order minimum to be processed
  • Bulk tea is pack in 2 pounds foil bag or 25 lb cello bag in box; or bulk cello bag in box for sachets.

Custom Blend Minimums

Custom blends must be ordered in a 25 lb quantity depending on ingredients. In addition, a deposit of 50% of the order total will be required for custom blends if all components of the blend are stock ingredients. If ingredient sourcing is required, 100% of the order total will be required as a deposit. This deposit will be applied to your order upon invoicing.   Private Labeling MOQ’s
  • We can pack as low as 6 lbs in tea sachets or pouches but best pricing is on long runs of 10k sachets for custom or 5k for our house teas / blends
  • We pack as low as 6 lbs for pouches of loose tea, but best pricing is on long runs of 1000 pouches or more

Iced Tea Pouches / Cello Bags MOQ’s

  • We can pack as low as 6 lbs in tea sachets or pouches but best pricing is on long runs of 10k sachets for custom or 5k for our house teas / blends
 
Once an order has been confirmed, as defined under order acceptance, it is final. After confirmation and the order goes into production, the order can not be modified.

Order Additions

Once an order is confirmed, additional items will be processed as separate orders. They will be shipped separately and will be charged for shipping accordingly. However, these additional items do not need to meet the $150 minimum if placed on the same day.   Order Changes Any changes that are made before an order is confirmed will be honored. Changes that are made to orders that are in production are generally not allowed. Any requested changes will require approval and will be subject to a restocking fee of $50 or 20% of the item value, whichever is greater. Orders that include custom blends cannot be modified. Once an order is processed and shipped, all sales are final.
In general, our tea comes packed in 2 lb silver foil bags. Orders that are over 25 pounds will be shipped bulk in boxes. Customers that request custom packaging options will receive additional fees.
Pricing is subject to change at any time without notice.
We use our accounts with carriers to arrange shipment for orders out of our warehouse. Customers can request a specific carrier, request to make their own shipping arrangements, request for us to use their carrier accounts.   Customers, barring any exceptions, can expect their orders to ship within 72 hours of being confirmed and paid for. (Covid conditions are running 7-10 days for bulk and 2-6 weeks for co packing)  

Rush Fees

  Subject to quoting/project. Minimum of $250.
Subject to terms of promo code.
Prepayment Terms. We accept payment in the form of Visa, Mastercard, American Express, and Discover Card. We also accept payment in the form of check and wire transfers, upon approval from our Accounting Team. Credit Card payments on PO are subject to convenience fee and quoted on Invoice. Prepayment is required. Balance due with shipping costs and any run adjustments +/-  are due in full on final invoice (co packing and projects) prior to shipping. Insufficient Funds – returned checks and payments are a subject to a $45 minimum return check / Insufficient Fund Fee. Processing a Complaint To properly record, investigate, fix, and prevent complaints from continuing, it is best for us to receive the details in writing:   All Sales are Final, however in the event you were shipped something in error, please email a picture of the box, all unopened items in question, Sales Order / PO number, and Packing Slip. Email these details in full to sales@buildablend.com. Missing in any of these items will delay processing of your notification.   Once a complaint has been received, an investigation by Customer Service and the Quality Team will begin. Depending on the nature of the work order and complaint, this process can take a few days to a few weeks to resolve.
To properly record, investigate, fix, and prevent complaints from continuing, it is best for us to receive the details in writing: All Sales are Final, however in the event you were shipped something in error, please email a picture of the box, all unopened items in question, Sales Order / PO number, and Packing Slip. Email these details in full to sales@buildablend.com. Missing in any of these items will delay processing of your notification. Once a complaint has been received, an investigation by Customer Service and the Quality Team will begin. Depending on the nature of the work order and complaint, this process can take a few days to a few weeks to resolve.
ll sales are Final.  If it is our mistake, follow instructions in Complaint above, and we will investigate. Your request must be emailed within 4 days of receiving the shipment. Requests for replacements, returns, or refunds will be investigated by procedure if the requests are provided within the allowed time frames from the date receipt of the product. After the allotted time mark, requests for refunds will be denied. Credits and replacements are available if you are not satisfied with your order.   Orders that are “pre-approved” with a pre shipment sample by the customer are not available for replacements, credits, or refunds.   If it is our mistake, then we will correct it. To request a replacement, credit, or return based on BAB error:
  • Go to sales@buildablend.com and send details below:
    • All Sales are Final. In the event you were shipped something in error, please email a picture of the box, all unopened items in question, Sales Order / PO number, and Packing Slip. Email these details in full to sales@buildablend.com. Missing in any of these items will delay processing of your notification.
    We do not accept or process returns unless approved by the quality team. Unauthorized returns will not be processed and are susceptible to waste if notification is not provided in advance.   There may be a cancellation fee – subject to a restocking fee of $50 or 20% (whichever is greater) of the item value.
Drop Ship is available, and must be approved by an authorized Manager. Spots are limited and may not be available.
Companies who wish for BAB  to manufacture their finished goods (packaged and labeled product), need to go into a Co-Manufacturing agreement. These agreements shall be binding upon approval from BAB and the customer, and shall include responsibilities of both parties to produce a product that abides by the laws and regulations of the United States Federal Food and Drug Administration (FDA).   Customers who have special ingredients or parts that BAB does not carry, can ship them to into our warehouse and be included in the final product. To have this option, you must get approved as a reliable supplier by the Quality Team and fill out appropriate paperwork.

Customer Provided Label / Packaging

All Labels stored and used in our facilities are subject to our inspection. Private Labels are considered such, private locked away, and only produced at the time the Label is to be used. Any unused and outdated Labels will be sent back to the customer at the customers expense, or per agreement.

Customer Provided Packaging or Ingredients

All Packaging stored and used in our facilities are subject to our inspection. Customer Packaging is stored in our main warehouse until the time of production. Any unused, outdated packaging will be sent back to the customer at the customers expense, or per agreement.
If an item is out of stock on your order, your invoice will be revised with its charge to reflect the out of stock status of the item, and you will be notified. Upon receiving our next shipment, we will reach out to you to place a new order, if you are still interested in that item.
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