What is the minimum order size?
Our minimum order is $150 plus shipping in the Continental US. For international orders, you will have to arrange for pick up and paperwork.
Our Tea Blends are packed in 2 lb and 25 lb increments. Email us for a quote over 200 lbs per blend.
Custom Blends are usually around 50 lbs minimums depending on your ingredients. The average per order is 50-100 lbs.
Do you offer Organic / Kosher Certified and packaged?
How long is the turnaround time for an order?
Off the Shelf / House blends (usually blended to order): 3-5 business days
Herbs / Single origin teas: 3-5 business days
Custom Blends / Private Label: quoted
Small shipments: 3-5 business days
Medium shipments: 7-10 business days
Large shipments: contract and quoted
Pallet quantities: contract and quoted
*For a rush order– please add a convenience fee of $250
All times noted above do not include shipping
What is a “large” order in pounds of teas?
Small Order: 200-400 lbs.
Medium Order: 500-2,200 lbs.
Large Order: Multiple pallets to container
What if I create a runaway success?
You need not worry – we’ll work with you to plan for scale and success in the beginning. For example, let’s say you need to “contract” to help plan your blend – this would usually be 500 lbs and over, depending on ingredients. In the formulation portion of your blend creation, you’ll want to think about some important factors BEFORE you create your blend:
- The more ingredients – the higher the chance for an ingredient not to be in season or a problem to scale > try to understand the seasonality of these ingredients, or their ability to scale. Remember we work with plants that have seasons and come from the ground, and some are imported.
- Try to keep ingredients to under 6 components, if you can. Working with our experts helps, although we all can only do our best in predicting market availability and timing.
- Consider using our Consulting services. What will be your final unit – what channel? What is your price point target per unit? What is taste? Function? What certifications will it need? (Of course, this is a great problem to have and no one has the crystal ball to source and plan perfectly – so financing may be critical for you to stock ahead.)
What are Teas, Herbs and Value additions?
Technically, by industry standards – teas (all cuts) and specialty teas (loose leaf) are from the Camellia Sinensis plant. This plant is grown in subtropical areas such as: India, Sri Lanka, Argentina (commodity type grades), China, Nepal (small and specialty), Japan, Taiwan, Korea (small), and Papua New Guinea (small) – to name a few. The manufacturing process is what makes teas – tea bag cut, fanning, CTC, or loose / whole leaf in green, oolong, black, pu’er / puerh / pu-erh, or white tea. Now yellow and purple too.
Herbs and botanicals range from common to rare, obscure, and wild crafted. Many herbs add function (such as American-ginseng or turmeric) or value addition in color (such as flowers), and some add flavor (such as mint or lemongrass). Some botanicals that are herbs that may be categorized as a tisane – which is fruit, flowers, and herbs. Herbs that have “caffeine like” amino acid energy and can be used for accents, value additions, or bases to blends are yerba mate (green or roasted) and guayusa. Some naturally do not have caffeine such as hibiscus, Rooibos, and Moringa. Value additions such as fruit pieces and flowers do not add much flavor to the cup but accent the look and are beneficial in helping us create something beautiful to drink, that can take help substitute a less than ideal habit of drinking too much juice or soda.
How are teas flavored?
Just like any natural food product you may buy – such as yogurt, cereal, waters – teas can be flavored with natural fruit derivatives. We use only Natural Flavors – a flavor derived 100% from the title material. An example would be a Natural Cherry Flavor, which is derived entirely from cherries. Find more interesting info on tea flavoring here: Natural flavors and essential oils in tea
What are tea harvest times?
Please see our Tea Harvest Times Chart
Do you provide COA?
Yes, COAs (Certificate of Analysis) are provided.
Do you offer custom formulation? R & D? Can I own my own recipe?
Yes, we offer custom formulation and blends. We offer consulting services to aid you in the creation of your own product or blend.
How does the sampling process work?
Samples are 2-3 oz sizes. Place order for a sample for testing for your organoleptic or lab approval. If you need a lot specific sample, please indicate this on your order and note that you need the blend shipped after your lot pre-shipment sample has been approved. Your shipment is held for your approval, then shipped upon your release.
What are your shipping costs and policies? (UK – London and Canada – Alberta)
For shipments out of Continental US, please forward your paperwork requirements. We ready your shipment and your company handles the pick up and delivery.
What kind of payment methods do you accept?
Wire, check online, credit card (when invoiced). Online orders are credit card and Paypal.
What are the types of eco-friendly/oxo-degradable bags you offer for packaging?
Pyramid bags are sugarcane PLA. We offer Kraft paper bags and Paper Canisters. This really depends on the storage need, your brand policies, and shelf life desired for your product.
How long does it take to process and ship an order out?
This would depend on the scope of your project. Private label packaging and blending starts once all items are approved and in house which can be 3-6 weeks. Organic certifications of your label add time 2-3 weeks or more.
Will you provide nutritional value and descriptions for all products purchased to use on my website?
This is taken care of by your brand and your preferred lab and desired information.
Will all my tea blends be organic certified?
Sure! Annual fees for your brand label review is additional and adds time to add your brand to our OSPS
What is the shelf life for your organic tea blends?
This would depend on your packaging. Teas do not go bad, flavor just goes flat. Usually 2-3 years is recommended depending on ingredients used.
What is the MOQ for private label?
For best pricing MOQ’s start at 50 lbs per blend for our blends and would depend on how you are packaging, however we can quote 6 lbs of our house teas and/or wellness teas in stand up labelled pouches with in house art work as well.